​
Overview

The Knowledge Base Node functions similarly to the AI Conversation Node, incorporating all the standard features such as Response Setup, Decision Triggers, Stay Condition, Data Extraction, Voice Settings, and Behavior Refinement. However, its key distinction lies in its ability to store and reference predefined knowledge.

​
Key Difference: Knowledge Integration

Unlike the AI Conversation Node, the Knowledge Base Node includes an additional section in Response Setup where predefined information can be stored. The AI accesses this knowledge when generating responses, ensuring consistency and accuracy when handling inquiries.

​
Use Cases

  • FAQs Handling – Automatically respond to frequently asked questions.
  • Information Retrieval – Provide structured answers based on stored knowledge.
  • Support & Guidance – Offer users predefined assistance on various topics.

The Knowledge Base Node works well with Global Nodes, allowing you to set up an FAQ node that can handle general inquiries from anywhere in the workflow without disrupting the conversation flow.

Due to its versatility, the Knowledge Base Node is as adaptable as the AI Conversation Node, making it a crucial tool for structured AI-driven interactions.