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Overview

The AI Conversation Node is the core component of a workflow in Plura AI. This node is responsible for handling dynamic conversations, processing user inputs, and generating responses based on configured settings. As one of the most frequently used nodes, it provides essential control over how the AI interacts within a workflow.

The AI Conversation Node includes all standard node functionalities outlined in the Node Overview, such as Response Setup, Data Extraction, Global Node Settings, Voice Settings, and Behavior Refinement. However, it differs in one key aspect: Channel Settings.

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Channel Settings

This node adapts to different communication channels, allowing it to function effectively in various environments such as SMS, Webchat, WhatsApp, Voice, RCS, Facebook, Instagram, and Omnichannel. These settings enable the AI to tailor responses and interaction styles based on the platform, ensuring a seamless user experience.

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Core Features

  • Dynamic Response Handling - Supports AI-generated and static responses to create structured yet natural conversations.
  • Decision Triggers - Controls conversation flow based on user input and predefined conditions.
  • Stay Condition - Ensures critical information is gathered before proceeding.
  • Data Extraction - Captures and stores important user inputs for later use.
  • Voice & Behavior Settings - Fine-tunes AI speech and interaction style.

For a deeper understanding of how this node integrates into a workflow, refer to the Building Workflows section.