> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plura.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Base Node

> Pulls information from a predefined knowledge source

<iframe width="720" height="405" src="https://www.youtube.com/embed/OpxtDJCUTEA?list=PL4Esdvw6Uoe2hhGH996R9_fkN32XqM0C-" title="Knowledge Base Node" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerPolicy="strict-origin-when-cross-origin" allowFullScreen />

## Overview

The **Knowledge Base Node** functions similarly to the **AI Conversation Node**, incorporating all the standard features such as **Response Setup, Decision Triggers, Stay Condition, Data Extraction, Voice Settings, and Behavior Refinement**. However, its key distinction lies in its ability to store and reference predefined knowledge.

<img width="400" src="https://mintcdn.com/plura/4qUhr4ggxXTG-bNE/images/knowledge-base-node.png?fit=max&auto=format&n=4qUhr4ggxXTG-bNE&q=85&s=f86310023251b2aa8db7674b143c386f" data-path="images/knowledge-base-node.png" />

## Key Difference: Knowledge Integration

Unlike the **AI Conversation Node**, the **Knowledge Base Node** includes an additional section in **Response Setup** where predefined information can be stored. The AI accesses this knowledge when generating responses, ensuring consistency and accuracy when handling inquiries.

<img width="600" src="https://mintcdn.com/plura/4qUhr4ggxXTG-bNE/images/response-setup-knowledge.png?fit=max&auto=format&n=4qUhr4ggxXTG-bNE&q=85&s=0b241a258dd38dc191ea4f7a2268879f" data-path="images/response-setup-knowledge.png" />

## Use Cases

* **FAQs Handling** – Automatically respond to frequently asked questions.
* **Information Retrieval** – Provide structured answers based on stored knowledge.
* **Support & Guidance** – Offer users predefined assistance on various topics.

<Tip>
  The **Knowledge Base Node** works well with **Global Nodes**, allowing you to set up an FAQ node that can handle general inquiries from anywhere in the workflow without disrupting the conversation flow.
</Tip>

Due to its versatility, the **Knowledge Base Node** is as adaptable as the **AI Conversation Node**, making it a crucial tool for structured AI-driven interactions.