> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plura.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Call Details

> Retrieve detailed information about a call using its `call_id` returned from the Initiate Call endpoint.

**Transferred calls** return multiple records — the original call and each transfer leg. Transfer legs have their `call_id` suffixed with `:1`, `:2`, etc.




## OpenAPI

````yaml /api-reference/openapi.yaml get /calls/get
openapi: 3.0.3
info:
  title: Plura AI API
  description: >-
    Complete REST API reference for building powerful integrations with Plura
    AI.
  version: '1.7'
  contact:
    url: https://docs.plura.ai
servers:
  - url: https://api.plura.ai/v1
    description: Production
security:
  - bearerAuth: []
paths:
  /calls/get:
    get:
      tags:
        - Calls
      summary: Get Call Details
      description: >
        Retrieve detailed information about a call using its `call_id` returned
        from the Initiate Call endpoint.


        **Transferred calls** return multiple records — the original call and
        each transfer leg. Transfer legs have their `call_id` suffixed with
        `:1`, `:2`, etc.
      operationId: getCallDetails
      parameters:
        - name: call_id
          in: query
          required: true
          schema:
            type: string
          description: Call UUID returned from the Initiate Call endpoint
          example: e739835a-e085-4698-8611-a0bcd218f236
      responses:
        '200':
          description: >-
            Call details retrieved. Returns an array — transferred calls include
            multiple records.
          content:
            application/json:
              schema:
                type: array
                items:
                  type: object
                  properties:
                    call_id:
                      type: string
                      description: >-
                        Unique call identifier. Transfer legs append `:1`, `:2`,
                        etc.
                    phone_to:
                      type: string
                      description: Destination phone number
                    phone_from:
                      type: string
                      description: Originating phone number
                    call_start:
                      type: string
                      format: date-time
                      description: Call start timestamp (UTC ISO-8601)
                    call_end:
                      type: string
                      format: date-time
                      description: Call end timestamp (UTC ISO-8601)
                    disposition:
                      type: string
                      description: Call outcome
                      example: Completed
                    answered_by:
                      type: string
                      description: Who answered the call
                      example: human
                    agent:
                      type: string
                      description: Agent UUID that handled the call
                    direction:
                      type: string
                      description: Call direction
                      example: out
                    transfer:
                      type: boolean
                      description: Whether the call was transferred
                    is_transfer:
                      type: boolean
                      description: Indicates this record is a transfer leg
              examples:
                transferred:
                  summary: Transferred call
                  value:
                    - call_id: e739835a-e085-4698-8611-a0bcd218f236
                      phone_to: '17145551234'
                      phone_from: '18554170050'
                      call_start: '2026-01-06T13:51:38Z'
                      call_end: '2026-01-06T13:52:18Z'
                      disposition: Completed
                      answered_by: human
                      agent: 00a50886-1b8e-4678-a393-129098cc8bc2
                      direction: out
                      transfer: true
                    - call_id: e739835a-e085-4698-8611-a0bcd218f236:1
                      phone_to: '15555555555'
                      phone_from: '17145551234'
                      call_start: '2026-01-06T13:52:15.000Z'
                      call_end: '2026-01-06T13:52:18.000Z'
                      disposition: CONGESTION
                      agent: 00a50886-1b8e-4678-a393-129098cc8bc2
                      direction: out
                      is_transfer: true
                non_transferred:
                  summary: Non-transferred call
                  value:
                    - call_id: e739835a-e085-4698-8611-a0bcd218f236
                      phone_to: '17145551234'
                      phone_from: '18554170050'
                      call_start: '2026-01-06T13:51:38Z'
                      call_end: '2026-01-06T13:52:18Z'
                      disposition: Completed
                      answered_by: human
                      agent: 00a50886-1b8e-4678-a393-129098cc8bc2
                      direction: out
                      transfer: false
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
components:
  schemas:
    Error:
      type: object
      properties:
        status:
          type: string
          example: failed
        message:
          type: string
          example: Human-readable error description
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: API key from Settings → API Keys in your workspace

````